9apeso Privacy Policy for Players in the Philippines

1. Information collected by 9apeso

9apeso may collect personal details you provide during registration, such as your full name, date of birth, mobile number, email address, residential information, username, and account credentials. Accurate details help 9apeso determine eligibility, secure the account, and communicate with the correct customer.

When identity verification is required, 9apeso may request a valid government-issued identification document, a photograph, proof of address, or other information reasonably needed to confirm identity and age. Verification records may include document numbers, issue dates, expiry dates, and the results of authenticity checks.

9apeso also maintains account activity, including deposits, withdrawals, wallet balances, bonus use, game rounds, poker participation, sports wagers, settlement results, responsible gaming preferences, and communications with the support team. These records allow 9apeso to operate the service accurately and investigate questions about an account.

2. How 9apeso receives information

Some information is provided directly by you. This happens when you register, update your profile, complete verification, submit a payment request, enter a promotion, set an account limit, or contact 9apeso support. You decide whether to create an account, but certain details are required if you want to use real-money services.

Other information is created automatically when you use 9apeso. This may include your IP address, browser type, operating system, device identifiers, login times, language preference, pages viewed, interactions, approximate location based on network information, and security events.

9apeso may also receive information from payment providers, identity-verification services, game suppliers, fraud-prevention tools, banks, digital wallets, or public sources where permitted. For example, a wallet provider may confirm whether a transaction was completed, while a verification provider may confirm whether the submitted document appears valid.

3. Why 9apeso uses personal information

9apeso uses information when it is reasonably necessary to provide the service requested by a player, meet legal or operational duties, protect legitimate business and security interests, or act with valid consent where consent is required.

The principal purposes include:

• creating, maintaining, securing, and administering a 9apeso account;
• confirming age, identity, eligibility, and payment-method ownership;
• processing deposits, withdrawals, refunds, bonuses, and PHP balances;
• recording gameplay, accepting wagers, and settling valid results;
• detecting fraud, collusion, account sharing, chargebacks, and technical abuse;
• answering support requests and resolving account complaints;
• applying responsible gaming limits, exclusions, and player-protection measures;
• improving platform performance, navigation, products, and customer service;
• meeting record-keeping, audit, compliance, and lawful reporting requirements.

9apeso does not sell personal information as a product. Information is not collected simply because it may be useful someday. The platform aims to connect each category of data with a genuine operational, security, legal, or service purpose.

4. Identity verification and financial information

Gaming accounts and real-money transactions require stronger checks than an ordinary content website. 9apeso may therefore review identity documents, payment records, transaction patterns, source-of-funds information, and account behaviour. These checks help protect customers from identity theft and help 9apeso identify unusual or unauthorised activity.

Supported Philippine payment channels may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, and eligible Visa or Mastercard cards. When you use one of these methods, the payment provider handles information under its own processes. 9apeso generally receives the details required to identify, confirm, reconcile, or review the transaction.

9apeso may temporarily pause a withdrawal while verification is incomplete or when account information does not match payment records. The purpose is to make sure that winnings are released to the verified account owner. Players should never submit another person's wallet, bank, or card information.

5. Cookies, local storage, and device information

9apeso may use cookies or similar browser technologies to keep you signed in, remember settings, maintain security, understand platform performance, and identify suspicious sessions. Some technologies are necessary for account functions, while others support analysis and service improvement.

A cookie is a small record stored by your browser. You may be able to remove or block cookies through browser settings, but disabling necessary technologies can affect login, account security, saved preferences, or the proper operation of games and payment pages.

Device and network information helps 9apeso recognise trusted sessions and detect unusual access. For example, a sudden login from a new device followed by a withdrawal request may trigger an additional security check. This type of review protects the player even when it adds a short verification step.

6. Account messages and marketing preferences

9apeso may send operational messages concerning verification, deposits, withdrawals, password recovery, security, account limits, product interruptions, updated terms, or support cases. These messages are necessary to operate and protect the account and may still be sent when promotional communication has been disabled.

Promotional messages may cover bonuses, tournaments, games, sports markets, or other 9apeso offers. Where required, these messages are sent based on your choice or another permitted basis. You may change available marketing preferences through your account or ask the support team to stop optional promotional messages.

Choosing not to receive promotions does not close your 9apeso account and does not prevent normal service communication. Preference updates may require a reasonable processing period, so a message already prepared for delivery may still arrive shortly after the request.

7. When 9apeso shares information

9apeso may share limited information with trusted service providers that support payment processing, identity verification, hosting, cybersecurity, game delivery, sports data, customer support, analytics, responsible gaming controls, fraud detection, or professional advice. Providers are expected to handle the information only for authorised purposes and under appropriate safeguards.

Information may also be disclosed when required by law, a valid official request, legal proceedings, regulatory duties, or the need to investigate crime, fraud, money laundering, security threats, or harm. 9apeso may share relevant records with banks, wallet providers, game-integrity teams, or authorities when the situation lawfully requires it.

If the ownership or operation of 9apeso changes through a restructuring, merger, acquisition, or transfer, relevant information may be included in that process. Any receiving organisation would be expected to protect the information and use it consistently with applicable privacy obligations.

8. How 9apeso safeguards player information

9apeso uses administrative, technical, and organisational safeguards designed to reduce unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access restrictions, transaction monitoring, secure transmission, logging, account verification, staff controls, and regular review of security processes.

No website, mobile network, or storage system can guarantee absolute security. Players also have an important role. Use a unique password, protect your registered SIM and email account, avoid sharing one-time codes, keep devices updated, and sign out after using a shared phone or computer.

If you believe another person has accessed your 9apeso account, change your password and report the issue promptly. Include useful details such as the date, device, transaction, or activity you do not recognise. Acting quickly gives 9apeso a better chance to secure the account and review affected records.

9. How long information is retained

9apeso keeps personal information only for as long as reasonably needed for the purpose for which it was collected, to provide account services, resolve disputes, maintain transaction history, enforce agreements, prevent fraud, and meet applicable record-keeping obligations.

Closing an account does not always mean every record can be deleted immediately. Financial transactions, verification outcomes, security investigations, self-exclusion records, and complaint files may need to be retained for a lawful period. Keeping a self-exclusion record can also help 9apeso prevent an excluded customer from opening another account.

When information is no longer required, 9apeso may delete it, anonymise it, or place it beyond ordinary operational use according to the relevant retention process. Anonymised information that no longer identifies a player may be retained for statistics, security analysis, or service planning.

10. Your privacy rights and choices

Depending on the circumstances and applicable rules, you may ask 9apeso for access to personal information associated with your account, request correction of inaccurate details, object to certain processing, withdraw consent where processing depends on consent, or request deletion when information is no longer lawfully required.

9apeso may need to verify your identity before acting on a privacy request. This prevents another person from obtaining or changing your information. A request may also be limited where retention is required for transactions, fraud prevention, legal claims, responsible gaming controls, or another valid obligation.

When making a request, explain what information or processing concerns you. A clear request helps the 9apeso team respond efficiently. If the request is complex or covers a large volume of historical data, additional time or clarification may be needed.

11. Automated checks and risk decisions

9apeso may use automated tools to identify transaction risk, unusual logins, duplicate accounts, possible bonus abuse, collusion, or other activity that requires review. These tools help the platform process a high volume of events consistently and respond quickly to security concerns.

An automated alert does not always result in account closure. It may lead to a manual review, a request for verification, a temporary payment pause, or an additional login check. Relevant circumstances and available records are considered before significant action is finalised.

If you believe an account restriction was based on incorrect information, contact 9apeso with the relevant details. The platform may review the decision while protecting confidential fraud-detection methods and the privacy of other customers.

12. Adult eligibility and children's privacy

9apeso is intended only for adults aged 18 and above who are legally eligible to participate. The platform does not knowingly provide real-money gaming services to children. Age information and identity checks may be used to confirm that an applicant meets the minimum requirement.

If a parent or guardian believes a minor has submitted information to 9apeso, the matter should be reported promptly. 9apeso may restrict the account, investigate the circumstances, and remove information when appropriate, subject to any records that must be preserved for security or legal reasons.

Adults should protect their devices, payment accounts, identity documents, and login credentials from access by minors. Enabling a device lock and never saving credentials on a shared phone are simple steps that can prevent unauthorised use.

13. Updates to this Privacy Policy

9apeso may revise this Privacy Policy when services, technologies, legal requirements, payment options, or security practices change. The effective date near the beginning of the page shows when the current version took effect.

Material changes may be highlighted through the website or account interface. Players should review this page periodically, particularly before providing new information or using a newly introduced product. Continued use of 9apeso after an update acknowledges the revised notice, where permitted.

If a change requires fresh consent, 9apeso will request it through an appropriate process. Previous versions may remain relevant to earlier activity, but the version shown on this page describes the current approach.